Return & Refund Policy
Last updated May 2026
Buying a home is stressful enough. If a Bricklight report didn't help, or you changed your mind, here's exactly how a refund or cancellation works — written the way we'd want it written if we were on your side of the desk (we are).
Single Home Reality Check ($19)
Full refund if you request within 14 days of purchase and you have not exported, shared, or printed the report. If you've exported or shared the report, we'll still review the request — most of the time we refund anyway when something genuinely went wrong (bad source data, model error you flagged in Reviewer's notes, etc.).
How to request: email support@bricklight.co from the address on the account with the report ID. Refunds land in 5–10 business days depending on your card network.
Comparison Pack ($49)
Full refund within 14 days if you've used one or fewer of the three home slots. Partial refund of the unused slots (pro-rated to the single-home rate) if you've used two. Once all three slots have been used and exported, the pack is considered fulfilled and is non-refundable.
Unused slots never expire — you don't lose them by waiting.
Buyer Journey ($15/month)
Cancel anytime from Account → Billing. Cancellation takes effect at the end of the current billing period — you keep full access until then and your reports stay readable in your account afterward.
No refund for the current month is required, but if you cancel within 7 days of a renewal and haven't generated a new report that period, email us and we'll refund the month.
Agent Partner ($99/month)
Cancel anytime from Account → Billing. Cancellation is effective at the end of the current billing period. If the service materially broke during a billing period (extended outage, billing error, missing report you paid for), email support@bricklight.co — we issue a pro-rated credit or refund without making you argue.
Billing errors
If you see a duplicate charge, a charge you don't recognize, or an amount that doesn't match what's shown on the pricing page, email support@bricklight.co with the date and the last four digits of the card. We'll investigate within 2 business days and reverse the charge if it's our error — no documentation gauntlet.
Please contact us before opening a chargeback — it usually moves faster, and we'd like the chance to fix it.
When refunds aren't available
Substantially used reports after the 14-day window — a report you've exported, shared with three or more collaborators, and used to make or pass on an offer — are considered fully delivered and are not refundable. Subscription periods already used are not refundable unless our service materially failed during that period.
We don't refund as a way to "win" a chargeback dispute, and we don't refund accounts we've terminated for violating the Acceptable Use Policy.
How to contact billing
Email support@bricklight.co from the address on your account. Please include the report ID (for one-time purchases) or the renewal date (for subscriptions). A real person reads every message — typical response is one to two business days.
Local consumer-protection rights (in your state, province, or country) always apply on top of this policy — nothing here removes them.